Dustin Schmidt, Navigant

Dustin Schmidt

Associate Director

Government Healthcare

Atlanta, GA +1.404.602.3476

Areas of Expertise

Dustin Schmidt has more than 10 years of consulting experience, providing technical and strategic expertise to the government healthcare industry. He is an expert in Medicaid managed care and fee-for-service programs, with an emphasis on quality improvement, program monitoring, and performance improvement.

Dustin is a practice leader in conducting operational and performance improvement assessments for state Medicaid agencies and long-term services and supports (LTSS) agencies to improve efficiencies, reduce costs, enhance staff alignment, and improve quality of care. He also works with states as they implement healthcare reform initiatives – which involves performing a variety of activities, including contract development, creating/updating waiver applications, developing new programs to improve quality and reduce costs, crafting new policies and procedures, performing stakeholder outreach, and providing strategic expertise on staffing/organizational changes.

Select engagement highlights:

  • Led a 500+ employee state Medicaid agency through a reorganization as it implemented several healthcare reform initiatives. Re-designed the organizational structure and re-engineered existing processes to streamline operations.
  • Led a twenty-member Quality Assurance Committee identify quality measures for a $1 billion Medicaid long-term care program. Presented to the Committee on Federal and state requirements, best practices, and benchmark data to assist the Committee in its selection of thirty-five quality measures.
  • Supported a state Medicaid agency improve its home and community-based services (HCBS) quality assurance program by developing operational dashboards, audit tools, standard operating procedures, and performance measures to evaluate performance.
  • Developed a data driven approach to calculate the number of staff needed for a call center and an adult protective services (APS) division.
  • Re-designed several states’ approach to critical incident management to better support intake and resolution of reported incidents.
  • Assisted a state healthcare agency create a new division to streamline its provider licensure, certification, and monitoring functions across five existing state agencies. Eliminated duplicate activities by successfully streamlining the provider certification process.
  • Assisted a client develop its Delivery System Reform Incentive Payment (DSRIP) program. Developed the application materials for the MCOs and providers to apply for funding and created and conducted trainings for providers.
B.S., Finance, Summa Cum Laude, Arizona State University
W.P. Carey School of Business

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Dustin Schmidt

Associate Director


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