Mahendra Singh Rawat is the country head who leads Navigant’s operations in India. Navigant offices in India specialize in providing the full suite of business process management services. The practice also routinely performs high-volume loan document compliance testing with quality control audits.
Mahendra has deep experience in running large scale offshore business operations. With more than 20 years of business process management experience, Mahendra has held senior leadership positions across the globe.
Some of the key services offered by Navigant India include:
Payment automation and remittance processing including automated reconciliations
High-volume medical coding and audits including remote document review
Extended business office functions including accounts receivable handling, denials management, charge entry, and client billing services
High-volume loan document compliance testing with quality control audits
Financial valuation of a business, purchase price, goodwill, or impaired asset
Finance and human resource audit services
Data management/ETL including data ingestion, aggregation, scrubbing, anonymization, and de-identification
Data conversion from unstructured to structured formats
Data and document error and exception handling
Workflow software application development and maintenance services including .NET, Ruby and MS-SQL
Infrastructure support services including Linux, SharePoint, and database management
Tier 1 & 2 help desk support available 24 hours weekdays and weekends
Operations Management: Establishing processes in line with client, organizational, and strategic vision. Conceptualizing, implementing, and stabilizing initiatives to standardize processes and uniformly implement best practices across different business units and functions.
Mortgage Servicing Operations: Overseeing and guiding teams that require mortgage servicing and loan compliance testing operations.
Customer Relationship Management: Providing value-added customer service, identifying improvement areas, as well as implementing adequate measures to maximize customer satisfaction.
Project Management: Developing project proposals to meet business objectives. Hiring and mentoring teams to execute end-to-end projects.
Process Management: Monitoring overall functioning of processes, identifying improvement areas, and implementing adequate measures to maximize customer satisfaction.
Prior to joining Navigant, Mahendra held a leadership role with Nuance Communications & iMedX where he was involved in building various offshore services verticals for the U.S. customers. He also worked for GE & Timex Watches during the early years of his professional career.
MS (Physics), University of Delhi, India MBA, International Business, Indian Institute of Foreign Trade, India