Diane Quick is a Director in the Legal Technology Solutions segment of the Disputes and Investigations practice. She has more than 12 years of experience in managing and advising during all stages of the Electronic Discovery Reference Model (EDRM), with focus on the identification, analysis, review, and production of electronically stored information (ESI).
Diane has led a global team of over 30 professionals responsible for over 500 active litigation matters for the largest multinational bank and financial services company in America. She has been responsible for the strategy, design, implementation, and enforcement of litigation matter management protocols. Diane is a trusted advisor to her clients, which include Amlaw 100 firms and Fortune 500 companies. Diane translated her focus on repeatable, defensible, and cost-effective discovery design into a case management manual, now being used by several top financial institutions.
Diane has experience in a wide-range of litigation types in multiple sectors including financial services, pharmaceutical, oil and gas, and automotive. Additionally, she has led various internal initiatives related to workflow optimization, talent development, software product development, operational strategy, and cost reduction.
Financial Services - Global Enterprise eDiscovery Management
Diane was the principal individual responsible for all aspects of eDiscovery service management for the largest multinational bank and financial services company in America. In her role she managed a team of global professionals, providing 24/7 discovery services to her client. Over the course of 4 years she managed over 500 litigation matters, with approximately 100 concurrently active at any given time. Across all database matters, Diane and her team supported over 3,500 unique users, the intake of 160 TB of data, and hosting of a half-billion pages. She was responsible for all aspects of: best practice advisement; protocol creation and enforcement; budget, SLA and deadline adherence; ensuring staffing levels; and implementation of new technology features.
Multibillion-dollar suite of mortgage-backed securities (MBS) matters
Diane led a team of 15 professionals during this 2 years and ongoing engagement. Under her lead, the team managed the entire discovery review process, from document ingestion and review, through to production. This included the intake of over 25 TB of data into a multi-matter review repository that housed over 150 unique matters. Globally, over 300 attorneys and reviewers were active daily in the repository. Diane led strategic data reuse initiatives, such as cros s-matter privilege coding, and “single survivor” deduplication, which saved the client time and money. She also championed the use of predictive coding to meet an aggressive deadline for a regulatory matter with over 6 million documents for production.
Global interest rate fraud investigation
Diane led a global team in the US, UK and India on the matter management of 6 related interest rate fraud investigations. She worked in conjunction with the processing team to devise a methodology to support proprietary Bloomberg and Reuters instant messaging data. Diane also coordinated the processing of trader audio data with phonetic indexing, which allowed attorneys to keyword search the audio data.
General protocol and vendor management
Diane devised security control protocols that allowed her client to control multiple areas of cost and risk. She designed and enforced an approval workflow to monitor and control document access for her client’s 4 managed review vendors and over 100 outside law firms. Ms. Quick also developed automated reporting that allowed her client to validate all user database access and review activity. In addition, Diane led an ambassador team that trained outside counsel on the client’s protocol requirements.