James Ouellette is a Director within Navigant’s Financial Services practice. James is on the forefront of Navigant’s Unclaimed Property service offering, where he utilizes his reporting, data analysis and project management skills to help companies adhere to the changing regulatory landscape for insurers. James has gained in depth experience assisting multiple clients comply with ever changing unclaimed property regulations and implement efficient operational processes to handle increased claims volumes. James’s 12 years of experience provides in depth knowledge of life insurance, annuity & group insurance products and operations. Throughout his career, James developed keen business analysis skills and insight focused on operational efficiency, process improvement and business transformation.
Areas of Expertise:
James specializes in providing insurance and financial services organizations with business analysis, process re-engineering, change management, data collection and reconciliation as well as metric reporting and project management.
Leads cross-functional teams through agreed upon improvements while defining and communicating approach to achieve desired results on time and within budget.
Performs operational analysis with an industry view and applies effective techniques to make tangible, actionable recommendations to improve business process.
Data Analysis, Reconciliation & Metric Reporting:
Collects, analyzes and reconciles data to define critical business needs while providing clear and actionable conclusions and solutions.