Marsha Kessler is a director at Navigant, bringing more than 20 years of experience in improving processes and organizations. She is an accomplished leader in project management, strategic alignment, process improvement, and organizational improvement. Known for her skill in leading successful cross-functional change initiatives, her background in systems engineering and statistics provide strong foundation in analysis, metrics development, and systems thinking. Kessler has led engagements coaching several organizations that have become national Baldrige recipients including both 2017 national healthcare recipients.
Key roles prior to joining Navigant included director of business improvement at Dana-Farber Cancer Institute; reporting to the COO, she provided strategic change management, process improvement, and project management leadership to critical institute-wide initiatives. She led Dana-Farber's assessment against the Baldrige framework, and developed an organizational gap analysis, cross-functional process map, strategy map, and improvement recommendations to help focus improvement efforts and achieve strategic objectives. Kessler served as internal project director of a successful $20 million HR / payroll / finance / supply chain ERP implementation that received "Teamwork of the Year Award.” Kessler led Polaroid's Center for Excellence for Project Management, an industry acclaimed COE that applied project management methodologies to $50 million in projects, improving results. She has been a project management speaker / author at ProjectWorld, Sloan Business School, and the Project Management Institute. She has led Lean/Six Sigma initiatives that have saved tens of millions of dollars.
Bachelor of Science, Optical Engineering, University of Rochester Statistical Coursework, Polaroid Corporation
Alumni Member of the Board of Examiners for the Malcolm Baldrige National Quality Award, serving 2007-2012, 2014, 2016 Expert witness, hospital and outpatient quality, 2017 Team Coach for Partners in Performance Excellence (MA, NY State Baldrige Program), 2015 Examiner, Massachusetts Performance Excellence Award, 2005, 2006 Former Member, Board of Directors, Caring for Carcinoid Foundation; Led effort to align strategy, initiatives, and results. Member, Project Management Institute (PMI) – since 1999 Former Leader, Center of Excellence Project 2000-2001