Kate Jones is a director in the performance excellence team within the Healthcare practice. She is a results oriented leader with demonstrated success in operational efficiencies, financial performance and cost reduction strategies. Kate is highly effective in relationship building and working effectively with stakeholders at all levels to accomplish shared objectives and goals of the organization. She understands the dynamics of large complex academic medical centers, community hospitals and large physician practices and has the proven ability to provide innovative ideas focused on service excellence and enhanced patient care delivery.
Prior to joining Navigant, Kate was an executive director at the University of Chicago Medicine where she was responsible for the management and strategic planning in the Women’s and Children’s Service Line. During her time at UChicago Medicine, Kate led successful improvement efforts in enhancing operational efficiencies, increasing patient satisfaction (most notably in Labor and Delivery), and driving down operational expenses across her areas of responsibility. Kate was the administrative and operational lead for the construction and opening of the $15M family birth center and partnered to strategically grow volumes. Prior to her inpatient roles, Kate served as the interim vice president for Ambulatory Care Services where she led key initiatives to restructure and gain alignment in partnership with the school of medicine and the 20+ physician practices. With a focus on continuous improvement, Kate led the efforts to improve the patient experience through standardizing processes, improving patient access to the ambulatory practices and strengthening and streamlining referring physician relationships.
Before joining the University of Chicago Medicine, Kate held a number of management roles focused in the Ambulatory Care environment at Barnes-Jewish Hospital/Washington University School of Medicine in Saint Louis where she was responsible for ambulatory procedural areas and residency-based clinics. In addition to her line management responsibility at BJH, she was a leading member of the planning and activation team responsible for operationalizing a 18,000 square foot primary and multi-specialty care clinic.
M.H.S.A., Health Services Administration, University of Arkansas for Medical Sciences B.S.B.A., Human Resource Management, University of Arkansas