aida hakirevic

Aida Hakirevic


Utilities & Energy Companies

New York, NY +1.646.227.4755

Areas of Expertise

Aida Hakirevic is a director in the Energy practice and she leads Navigant's Energy Cloud Customer Strategy transformational offering. Aida has extensive experience leading and implementing projects in customer strategy, customer experience, digital transformation, customer operations performance analysis, and customer technology. Aida's extensive customer operations and systems integration industry experience enables her help clients and businesses solve operational challenges, adopt new customer strategies and solutions, and position themselves at the forefront of the energy transformation.

Select utilities engagements:

  • Utility 2.0 Long Range Plan 2018 Annual Filing (New York) - led development of Customer Engagement Plan, AMI Implementation Supporting initiatives, Data Analytics and Revenue Protection initiatives
  • Operating Model and Organizational Review for Customer Operations (New Jersey)
  • Customer Operations Benchmarking and Best Practice Assessment - a 5-yr transformation roadmap to deliver customer experience and operational efficiency improvements (New Jersey)
    - Customer loyalty erosion monitoring - led development of a metrics framework, an "early warning system" of customer erosion, based on market intelligence and customer segment analysis (Large Mid-western Utility)
  • Transmission system value in the #EnergyCloud, emerging tariff and rate restructuring, new products and services, and business model transformation advisory - Western Canada Utility
  • Emerging technology trends and drivers with custom potential impact analysis - Western Canada Utility
  • State of Electric Utilities Customer Engagement Capabilities Study - lead consultant and white paper co-author “Bridging the Divide – Utilities and the Customer Capabilities Gap”. The white paper presented at the CS Week
B.Eng. (Mechanical), McGill University

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