Aida Hakirevic

Associate Director

Toronto, Ontario +1.604.375.2580

Areas of Expertise

Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit.

Aida Hakirevic is an Associate Director in the Energy practice, focusing on customer engagement and customer experience strategy and solutions for Utilities.  She brings more than 12 years of consulting experience in utilities customer segment.  Recent experience includes customer analytics solution approach analysis to drive customer engagement and energy conservation. Aida is passionate about helping utilities solve operational challenges and adopt new customer strategies and solutions in the ever-evolving ecosystem of green tech and personalized energy consumption management.


Select utilities engagements:

  • Energy insights and customer notifications/communications solution identification and requirements development
  • Customer operations performance assessments aimed at improving operational efficiency and customer service
  • Development of customer transformation roadmaps
  • Meter-to-cash business architecture and business process design in support of large Customer Information System (CIS/CRM) implementations and AMI integration
  • CIS and CRM integration
  • Business process outsourcing

Prior to Navigant, Aida was a Senior Manager at Accenture where she worked with a number of large Utilities clients in North America focusing largely on Customer Service operational performance and solutions delivery, business process transformation leveraging Smart Grid capabilities, Operational Excellence (OE), and Business Process Outsourcing (BPO).

Education
B.Eng. (Mechanical), McGill University

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Aida Hakirevic

Associate Director

+1.604.375.2580

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