Excellence is the Result of Caring more than the others think is Wise, Risking more than others thinks is Safe, Dreaming more than others think is Practical, and Expecting more than others think is Possible.”
Lisa is a Director in the Delivery Innovation practice, a sub-practice of Healthcare. With more than 25 years' of experience, she focuses on care management, discharge planning, utilization review, application of clinical criterion, and clinical documentation management. In addition, she has developed and implemented patient flow / logistic referral programs that enhance and support the transfer of patients to tertiary care facilities. Her experience includes the management of multiple business units throughout an Integrated Delivery Network in community-based, tertiary, academic/university hospital settings. She has also served as an Administrative Director for Senior Services which expanded her knowledge base in the post-acute care arena.
Clients trust her to manage both small and large scale projects in their organizations and they quickly identify with her operational experience.
Lisa has a demonstrated track record of success in improving case management departments, patient access workflow as well as clinical documentation/ compliance and ensuring that reimbursement is appropriately captured for services rendered in the acute care setting.
Prior to joining Navigant, Lisa held high level leadership and executive roles in the industry. Her breath and scope of knowledge also includes strategic planning, discharge planning redesign, current and future state workflow.