Jump To

Effective Date 09/29/2016

This policy was last updated in April 2018

This privacy policy explains Navigant Consulting, Inc. (“Navigant,” “we” or “us”) online information practices and the choices you can make about the collection and use of information you submit or we collect through our navigant.com website and our other related websites, as well as mobile websites and mobile Navigant applications (“mobile apps”), services, tools, and other applications (the “Site”). This privacy policy also applies to all of Navigant’s current U.S. subsidiaries (listed below) and foreign subsidiaries, including among others, Navigant Consulting (Europe) Limited; Navigant Consulting Asia Limited; Beijing Navigant Consulting Co., Ltd.; Beijing Navigant Consulting Co., Ltd., Shanghai Branch; Navigant Consulting (APAC), Pte. Ltd – Singapore; Navigant Consulting, Inc. – Korea Branch; Navigant Consulting (Europe) Limited – Firma der Zweigniederlassung; Navigant Consulting (Europe) Limited – Abu Dhabi Branch; Navigant Consulting (Europe) Limited – Dubai Branch; Navigant Consulting Middle East LLC; Navigant Consulting BPM (India); and Navigant Consulting Ltd.

1. Scope and Consent

Thank you for visiting a Navigant offering. The Site is owned and operated by Navigant.

When you use the Site, you are contracting with Navigant, with headquarters located at 150 N. Riverside Plaza, Suite 2100, Chicago, IL 60606. By using the Site, U.S., Swiss and EEA residents, other than German residents, expressly consent to our collection, use, disclosure, and retention of your personal information as described in this Privacy Policy.

2. Information We Collect

Registration and Account Information: You can browse the Site without telling us who you are or revealing any personal information (i.e., name, email address, phone number, fax number, mobile telephone number and physical contact information) about yourself. If you register for an account with us, you choose to give us your personal information and are not anonymous to us. When you register an account, create a profile, purchase products, or otherwise engage with our Site, you may provide personal information. Personal information is only associated with your account/profile when you sign in as a registered user. You may also provide non-personal information such as your job title, company name or business address.

(a) Career Information: The “Careers” sections of the Site give you the opportunity to register to apply for jobs. To apply for a position, you will need to establish a “Profile.” In order to do so, you will provide us with your email address, username, password, first and last name, physical address, phone number, career data (e.g., current pay level and desired pay). You may also provide other information about you (such as your gender, ethnicity, Veteran, or disability status). Navigant is an equal opportunity employer. Your username and password will allow you to access your account later. Also, when you apply for a job or authorize us to obtain a consumer report (e.g., background check), we will collect personal and non-personal information (e.g., name, address, telephone number, resume, employment history, reference information, compensation, compensation history, education, social security number and so on). Also you may upload your photo to the website on your resume. When you apply for a position you may also provide the names, email addresses and phone numbers of third party references. You represent that you have obtained permission from your references to provide us with their personal information.

Visit our Career Submission Terms for more information regarding the types of career information we collect and how we treat it.

(b) Information to respond to your requests: You may give us your personal information so we can send you information you request – e.g., newsletters, publications, market research reports, Navigant Advantage, surveys to understand your interests and other communications you request. Details of how you can opt-out of receiving any communications from us are detailed in the section headed “Your Choices” below.

(c) Social Media Information: We may offer sign-on services that allow you to use third-party login credentials to access the Site. We also may offer services that allow you to share information with third-party social media websites such as Facebook, Google Plus, LinkedIn, Twitter, and others.

When you link your account or engage with our Site through third-party social media sites, you understand that you may be allowing us to have ongoing access to certain information stored on those social media sites (e.g., your public profile, friend list, people you follow or who follow you, your email address, birthday, work history, education history, interests, current city, religious and political views, website, personal description, and likes, and your friends’ birthdays, education histories, personal descriptions and likes). We may also receive other information (e.g., content viewed and information about the advertisements within the content you have been shown or may have clicked on, etc.) from your interaction with our Site. You agree that we may share your video viewing with or obtain information about your video viewing from analytics companies as well as third-party social media sites for two years or until you withdraw consent. The information we have access to from the third-party social media websites varies by website and is controlled by your privacy settings on that website and by your consent. By associating an account managed by a third party with your Navigant account and authorizing us to have access to this information, you agree that we may collect, use, and store information from these websites in accordance with this Privacy Policy.

(d) Information About Others/Sharing Information With Friends: From time to time you may choose to submit personal information about other people to share information with them from Navigant. Sharing information with friends is always optional.

(e) Information From Other Sources: The information we collect may be combined with information from outside records (e.g., demographic information, navigation information, additional contact information) that we have acquired in accordance with the law.

(f) Mobile Information: We may collect additional information from you if you access our Site through a mobile device (e.g. your device’s operating system, unique device identifier, call logs, contacts/address book, GPS/geolocation, and stored information on your device such as calendar and dialer).

(g) Technical Usage Information: When you visit our Site, we collect usage information sent to us by your computer, mobile, or other access device that tells us how you are using the Sites such as the browser type, IP address, user language, the operating system, the presence/absence of “flash” plug-ins, screen resolution, connection type, and information that identifies the cookie, the pages you view and the length of your visit to the Site (“usage information”). We use tracking technologies (including cookies, flash cookies, web beacons/GIFs, embedded scripts, e-tags/cache browsers) to collect usage information.

We may also collect password information from you when you log in, as well as computer and/or connection information. During some visits we may use software tools to measure and collect session information, including page response times, download errors, time spent on certain pages and page interaction information.

Our goal is to collect and use only that information that we think is required for our legitimate business interests, in order to better understand your interests and improve your experience of using the Site. To learn more about how we use tracking technologies and cookies, see Section 7 of this Privacy Policy and click here.

3. Uses and Retention

(a) Operate Our Site: We use the information collected to (i) respond to your requests; (ii) provide customer service (e.g., to resolve disputes, problems with your account/profile or the Site); (iii) personalize your experience; (iv) improve the Site; (v) give you information about your profile; (vi) provide you with a safe, efficient, and customized experience.

(b) Analyze and Aggregate Non-Personal Information: We use aggregate information about our users and non-personal information for statistical purposes, to analyze Site and user behavior, to prepare aggregated reports, and for our own marketing purposes.

(c) Prevent Fraud: We use information from the Site to prevent, detect, and investigate fraud, security breaches, and potentially prohibited or illegal activities, and enforce our Terms of Use.

(d) Communicate With You and Process Your Requests: We use your information to contact you, to maintain the Site, your account, or to comply with your stated communication preferences, respond to your employment applications, communicate with you regarding a response for a Request for a Proposal submitted by you, or to provide other services requested by you, as described at the time when we collect the information from you, or to contact you for other purposes authorized by law.

(e) Mobile Data: When you access the Site on a mobile device, we may use the information collected for any purpose set forth in this Privacy Policy.

(f) SharePoint Sites Hosted by Navigant: We have minimal use of personal information that is provided through these platforms as we act as a service provider.

In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service. You consent to our retention of your video viewing tracking data for as long as permissible under applicable law – up to one year after you close your account or otherwise withdraw consent for video tracking.

4. Disclosure

Information collected on the Site may be shared with:

(a) The Navigant Corporate Family. We may share the information we collect about you with the Navigant corporate family and their and our affiliates and subsidiaries, as well as with third party suppliers. The information may be disclosed (i) to provide joint content and our services (e.g., registration, transactions, analytics and customer support); (ii) to help detect and prevent potentially illegal acts, violations of our policies, fraud and/or data security breaches; and (iii) to guide decisions about our, Navigant products, sites, applications, services, tools, and communications. Members of our corporate family will use this information to send you marketing communications and you will have the opportunity to opt-out in email communications.

(b) Service Providers and Other Third Parties. We may disclose your information to service providers under contract who help with our business operations (such as, but not limited to, fraud investigations, software development, email delivery, marketing communications, bill collection, payment processing, and site analytics and operations

(c) Other Entities with your Consent. Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service). On the Site, you may have opportunities to express interest in or register for other services. If you do, we will provide information about you to those third parties, or parties working on their behalf, to implement your request.

(d) Legal . We may also disclose your personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to comply with such legal process, or to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

(e) Change of Control: New Owners. We may share your information with other business entities, should we plan to merge with or be acquired by that business entity. Should such a combination occur, we will make reasonable efforts to request that the new combined entity follow this Privacy Policy with respect to your personal information. If your personal information would be used contrary to this policy, we will request that the new owner provide you with prior notice.

(f) Companies in the Mobile App Industry. If you access the Site through a mobile device or app, we may also share your information with carriers, operating systems and platforms.

(g) Social Networks: Please see Section 6 below.

5. Your Choices

You can control how and when you want to receive notifications regarding electronic newsletters and marketing-related emails for services described on the Site by contacting us at yourchoices@navigant.com or by following the “unsubscribe” instructions within the notices.

For navigantresearch.com, go to https://www.navigantresearch.com/my-reports/profile to update or change your preferences regarding notifications or electronics newsletter, or follow the “unsubscribe” instructions within the notices.

6. Information You Share on the Site

When you interact with our Site through social media sites, plug-ins or other applications, depending upon your privacy settings, this information may become public on the Internet. We cannot prevent further use of this information. You can control what data you share through privacy settings available on some social media sites. Please refer to those third party sites’ privacy policies and terms of use to learn more about their privacy practices, which we do not control.

7. Tracking Technologies (Cookies)

When you visit the Site, we and our business partners may use tracking technologies to enhance your online experience or customize our offerings.

A few additional important things you should know about our use of tracking technologies (cookies):

  • We offer certain features that are available only through the use of tracking technologies.
  • We use both session and persistent tracking technologies. Tracking technologies (e.g., cookies) can either be persistent (i.e., they remain on your computer until you delete them) or temporary (i.e., they last only until you close your browser). You are always free to decline tracking technologies if your browser permits, although doing so may interfere with your use of the Site. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling tracking technologies such as cookies.
  • We use tracking technologies with your prior consent as obtained through your continued use of this Site.
  • You may encounter tracking technologies/cookies from our third party service providers, that we have allowed on our site that assist us with various aspects of our web site operations and services, such as Google Analytics.
  • You also may encounter tracking technologies from third parties on certain pages of the websites that we do not control and have not authorized. (For example, if you view a web page posted as a link from our Site, there may be a cookie placed by that web page).
  • We may target and track the videos you view on the Site. You consent to our tracking of your video viewing through the Site or third party social media for up to two years or as permitted by applicable law, unless you notify us through the channels in Section 5 (Your Choices) or Section 16 (Contact Us).

For more information about the use of cookies and similar technology on our Site please review this Privacy Policy and our Cookies and Tracking Technologies Policy.

8. Accessing, Reviewing, and Changing Your Personal Information

Upon request Navigant will provide you with information about whether we hold any of your personal information. Registered members can review, delete and change personal information at any time by contacting us at privacy@navigant.com, by following the instructions described in the Career Submission Terms, or via the “Manage My Subscription” link in our emails. We will respond to your request within a reasonable timeframe.  You should promptly update your personal information if it changes or becomes inaccurate. We may retain some information from closed accounts so that we can comply with law, prevent fraud, assist with investigations, resolve disputes, analyze or troubleshoot programs, enforce our Terms of Use, or take other actions permitted by law. Likewise if your account or membership is terminated or suspended, we may maintain some information to prevent re-registration.

9. California and European Residents

(a) How Do We Respond to Do Not Track Signals for California Residents. California Business & Professions Code Section 22575(b)(as amended effective January 1, 2014) provides that California residents are entitled to know how Navigant responds to “Do Not Track” browser settings. Navigant does not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a standard once one is created.

(b) Notice to EEA Residents. If data is processed in the European Economic Area, you may be entitled to request information from us regarding your personal information stored by us and to have your personal data corrected, deleted and blocked by us in accordance with applicable laws. Please contact us by using the contact information as set out in Section 16 of this Privacy Policy below.

10. Third Parties

Our Site may contain links to other third party websites. We are not responsible for the privacy practices or the content of these third party sites.

11. Security

We store and process your information on our servers located in the United States and around the world. We maintain technical, physical, and administrative security measures to protect the security of your personal information against loss, misuse, unauthorized access, disclosure, or alteration. Some of the safeguards we use are firewalls, data encryption, physical access controls to our data centers and information access authorization controls. It is your responsibility to make sure that your personal information is accurate.

12. Children's Privacy

The Site is a general audience site and it is not intended for children under the age of 13. We do not knowingly collect personal information via our websites, applications, services, or tools from users in this age group.

13. International Transfer

As we operate internationally, and many of our computer systems are currently based in the United States, your personal information may be processed in the U.S. and elsewhere where data protection and privacy regulations may not offer the same level of protection as in other parts of the world, such as the European Union. If you create an account/profile, you consent to the collection and/or processing in the United States of your personal information and tracking technologies/cookies as described in this Policy.

14. EU-U.S. Privacy Shield

Navigant (and its wholly owned U.S. subsidiaries, including HP3, Inc., NCI Healthcare, LLC, Claims Data Repository, LLC, Navigant Consulting (PI-NY), Inc., Navigant Capital Advisors, LLC, Navigant Economics, LLC, Navigant Consulting (PI) LLC, PACE Claims Services LLC, Peterson Consulting L.L.C., Peterson Risk Consulting, LLC, Navigant Energy Services, LLC, , McKinnis Consulting Services, LLC, Navigant Cymetrix Corporation and Care Clarity Inc.) participates in and has certified its compliance with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks. Navigant is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, in reliance on the Privacy Shield Frameworks, to the Frameworks’ applicable Principles. To learn more about the Privacy Shield Frameworks, visit the U.S. Department of Commerce’s Privacy Shield List.

Navigant is responsible for the processing of personal data it receives under the Privacy Shield Frameworks and subsequently transfers to a third party acting as an agent on its behalf. Navigant complies with the Privacy Shield Principles for all onward transfers of personal data from the EU or Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Navigant is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Navigant may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. 

In compliance with the Privacy Shield Principles, Navigant commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Navigant at: privacy@navigant.com

or at:

Chief Privacy Officer
Navigant Consulting, Inc.
150 N. Riverside Plaza, Suite 2100
Chicago, IL 60606

Navigant has further committed to refer unresolved Privacy Shield complaints to the International Centre for Dispute Resolution - American Arbitration Association (ICDR-AAA), an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit http://go.adr.org/privacyshield.html for more information or to file a complaint. The services of ICDR-AAA are provided at no cost to you.

Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

15. Notification Regarding Updates

From time to time, we may update this Privacy Policy. If we make any material changes to how we treat personal data we will notify you by placing a notice on the Site, prior to the change becoming effective. You should check the Site frequently for updates.

16. Singapore Personal Data Protection Act

For any questions or issues relating to the handling of personal data under Singapore’s Personal Data Protection Act, Navigant has designated Dawn M. Cassie as the Data Protection Officer (DPO), dawn.cassie@navigant.com. The DPO can also be reached through our local Singapore office by contacting Victoria Leong at +65 6486 1409 during Office Hours, 9am – 6pm, Monday through Friday, local time.

17. Contact Us

If your questions are not answered online, you may email us at privacy@navigant.com or write to us at Navigant: 150 N. Riverside Plaza, Suite 2100 Chicago, IL 60606, U.S., or by using the contact of the operator of the Site.

Back to top