Navigant’s Scott Durlacher discusses the importance of understanding your company’s quality system and recommends process mapping to generate a visual of your quality system. By breaking down the information in flow charts and process maps, you are creating a more easy-to-digest format. These charts and maps are not only helpful for those existing employees, but also provide value to new employees.
Scott says, “Process mapping is not limited to identifying issues, though. It can also be leveraged, when developing a quality system, to help ensure that all processes operate in an optimal state. Think of the quality system like the back of a pocket watch, in that all the components must fit together and work in harmony for it to function optimally.”