EHRs, Consumer Self-Pay Remain Providers’ Top Revenue Cycle Challenges

2019 Navigant/HFMA Revenue Cycle Trends Survey

More than 60% of providers struggle to derive optimal value from their EHRs and 85% believe consumer self-pay will continue to impact their organizations, according to an annual HFMA/Navigant survey of 108 provider CFOs and revenue cycle executives. 

Results also show that:

  • 69% of execs predict their organization’s IT budgets will increase over the next year, up from 68% last year but still below 74% in 2017.
  • While execs cite revenue integrity, robotic process automation (RPA), and external partnerships/outsourcing as focus areas for addressing these issues, they aren’t seeing much success in integrating revenue cycle and clinical operations.

 Navigant HFMA RCM Survey Infographic 

DOWNLOAD THE FULL INFOGRAPHIC

 

VIEW HFMA/NAVIGANT 2019 RCM SURVEY ON SLIDESHARE

New technologies leveraging RPA, artificial intelligence, and machine learning have unlocked significant opportunities to reach previously unattainable levels of revenue cycle performance. As we’ve learned with EHR implementations, there are no silver bullets. These tools are not ‘plug and play,’ and the ability to integrate operational and technical expertise remains key to provider success.

Kent Ritter
Director

Contacts:

Kent Ritter
Director
+1.317.217.5380
kent.ritter@navigant.com

Timothy Kinney
Managing Director
+1.312.583.6866
timothy.kinney@navigant.com

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