Given the shifting regulatory environment, increasing patient responsibility for healthcare costs, and the need to make progress toward value-based care, it is critical that healthcare providers prepare their revenue cycles to navigate the future. Where should organizations focus their resources? What improvement opportunities should they pursue? How can they set the stage for long-term operational success?
With this in mind, HFMA and Navigant surveyed 125 hospital and health system chief financial officers and revenue cycle executives to learn about next-generation revenue cycle management trends.
Survey findings reveal key improvement opportunities, including a need to optimize revenue cycle technology, enhance revenue integrity efforts, and better engage patients around their financial obligations.