St. Luke's University Health Network Goes Live on Epic: 4 Questions with Revenue Cycle VP Richard Madison

Navigant via Becker's Hospital Review

In January 2016, Bethlehem, Pa.-based St. Luke's University Health Network commenced its systemwide go-live on an Epic EMR for inpatient records.

The goal was to bring the health network's six hospitals — operating on disparate EMR systems — onto a single platform to improve clinical, operational, and revenue cycle inefficiencies. After selecting Epic, St. Luke's tapped Navigant, a Chicago-based consulting firm, support its revenue cycle, operational, and financial leadership in maximizing the EMR implementation.

St. Luke's completed the EMR go-live May 2016, on time and under budget. St. Luke's reported it achieved cash neutrality within 12 weeks of the go-live and indicated its claims acceptance rate had increased from 65 percent to 98 percent in eight weeks.

"Those financial outcomes were impressive out of the gate, and they've been sustained through the 19 months we've been live with the Epic system," Richard Madison, vice president of revenue cycle at St. Luke's, told Becker's Hospital Review in May.

Madison spoke with Becker's Hospital Review about how St. Luke's scheduled its go-live and what outcomes he's noted during St. Luke's first year on Epic.

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