Joint HFMA-Navigant Revenue Cycle Management Survey

Hospitals and health systems are struggling to maximize the benefits of innovative technology

Healthcare Financial Management Association (HFMA) and Navigant surveyed 125 hospital and health system chief financial officers and revenue cycle executives to learn the direction of revenue cycle management.

According to respondents:

  • Technology budgets are growing, but providers struggle to realize tech impact.
  • Almost all are concerned about consumer self-pay.
  • Less than half have established revenue integrity programs, but those that do are seeing benefits.

RCM survey

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