CFOs Will Spend More for Revenue Cycle Technology, but Providers Still Struggle to Realize Benefits

UAB Medicine CFO Mary Beth Briscoe, Navigant's Jake Morris Discuss Survey Results with Healthcare Finance

In a survey conducted by HFMA and Navigant, nearly three-quarters of the 125 chief financial officers and revenue cycle executives surveyed plan to increase the amount hospitals spend on healthcare technology. However, many are struggling to see the financial benefit of the tools, especially when it comes to the electronic health record. In fact, more than half said they can't keep up with the EHR upgrades.

According to the survey, when asked which revenue cycle capability their organization is most focused on over the next year, 79 percent said technology-related capabilities.

RCM survey

There's not an engagement we see that does not involve technology as part of the solution. With all the EHR rollouts, the topic of revenue integrity is definitely a theme. The technology, the cost of it, how to get ROI, the goal is to get interconnective. There's some stress around it to see margins improve, that's coming through loud and clear.

Navigant's Jake Morris via Healthcare Finance News

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