How Health Systems Leverage EHRs to Build High-Performing Revenue Management Programs

Provider Insights and Best Practices for RCM Organizational Change, Collaborative Success

Hospitals and health systems continue to endure a transformation unlike any the industry has previously experienced. But at a time when change has become a perpetual mainstay, one thing has remained consistent – the need to maximize revenue while maintaining exceptional levels of care quality and patient satisfaction. As a result, deploying a high-performing revenue management program will only continue to be a necessity for providers to survive and thrive during healthcare’s transformation. 

Approximately 40 revenue cycle and finance experts from health systems and other organizations across the country convened in Chicago in Fall 2016 for the first annual FORCE (Forum of Revenue Cycle Experts) conference. Hosted by Navigant healthcare practice McKinnis Consulting Services, FORCE offers an opportunity for attendees, primarily users of the Epic electronic health record (EHR) system, to network and share best practices around what’s working – and what isn’t – in revenue management.

This was a complete change management process for us, and some days we'd take one step forward and two steps back. But it's a journey, and having a well-developed revenue management committee was vital to seeing the process through.

Jeff Friant, Vice President of Finance, Edward-Elmhurst Health

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