As consumers begin to shoulder greater share of costs, the sophisticated wisdom they apply to other purchases is beginning to manifest in healthcare. As with buyers in other industries, purchasers of healthcare want fast, affordable, convenient service with a good experience.
But who is this player we call the consumer? And what is this concept of healthcare consumerism?
According to Dr. Scott Ransom and Bruce Henderson, "The transition to consumer-driven healthcare places a premium on effective, efficient, comprehensive primary care services. It’s critical for systems to focus on accessibility and availability of primary care."
Read more about the four vital signs to gauge your organization's readiness for consumer evolution.