Value of Customer Data Access – Market Trends, Challenges, and Opportunities

Navigant publishes white paper for the National Association of Regulatory Utility Commissioners (NARUC)

Navigant experts provide market trends, challenges, and opportunities for customer data in white paper for the National Association of Regulatory Utility Commissioners (NARUC).

Over the last decade, many utilities and customers have gained access to daily and hourly customer usage information because of advanced metering infrastructure (AMI). These data provide greater granularity on consumption and load curves, helping utilities to manage their operations better. Customers are empowered with unprecedented data connectivity. Customers can now better understand their energy consumption and review their usage patterns. The proliferation of electricity usage information has opened new options for energy efficiency and demand response programs and enabled residential customer services that were available only to large commercial or industrial customers previously. Access to data allows customers to evaluate available options and make informed decisions, which in turn empowers them to embrace a new role as active and engaged market participants.

 

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