Metro Health - A Healthcare Village Built to Heal

Challenge

Metro Health is an integrated healthcare system including Metro Health Hospital, a 208-bed general acute care osteopathic teaching hospital located in Wyoming, Michigan, and 12 geographically distributed and aligned neighborhood primary care offices located throughout West Michigan.

The hospital’s original location in downtown Grand Rapids was far from the nearest highway and running out of space. With no possibility for expansion and limited options for a replace-in-place approach, the organization decided to look elsewhere for a suitable location to build an envisioned “healthcare village” offering a wide range of complementary, master planned uses.

Metro Health leadership purchased 170 acres along a new highway bypass southwest of Grand Rapids—a highly accessible location to meet patient and physician demand and to position the organization for visibility and future market expansion.

Our goal was to build an accessible facility distinguished by a healthy, nurturing environment to help improve clinical outcomes using green concepts.

Solution

Metro Health sought the expertise of Navigant’s Healthcare Real Estate team to help map an integrated land use plan for the healthcare village—a mixed-use and pedestrian-friendly development home to more than 40 medical, retail, and hospitality businesses.

Recognizing that the large, complex project was too much for the organization to handle alone, Metro Health engaged Navigant to manage the program.  With national experience and benchmarks, Navigant’s program managers effectively negotiated contracts, providing Metro Health leadership with the data it needed to make recommendations to the board. 

Results

Metro Health Village has been a groundbreaking concept—the first of its kind in the nation. The 170-acre healthcare village is an entire community of support services, retail shops, restaurants, paved walking trails, a family-friendly able-to-play park and more, with Metro Health Hospital at its heart. Since its opening back in 2007, the organization has won several awards for its green design.

In addition, the Village has opened a Veteran Affairs clinic and constructed a multi-faceted senior living facility. Within four years, market share increased by 3%, and through strategic planning and rigorous negotiating, Navigant helped Metro Health save more than $4.5 million in construction costs.

Our board, management and leadership had a vision of what we wanted to achieve and we didn't give up when it got tough. Every time we met an obstacle, our commitment to our vision and our desire to get to this point helped us push through and succeed.

Mike Fass
President and CEO, Metro Health

Metro Health Villages

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