Financial Services
FS Corruption Compliance



Business Transformation

Business transformation drives strategic improvement for profitability and revenue, balancing change, cost, quality and risk, and striving to provide best-in-class customer experience. Navigant works closely with insurance companies to assess, design, develop, deliver and operationalize transformation and change initiatives that achieve the appropriate mix of the following components:

  • Deep Content knowledge and Subject Matter Expertise
  • Excellent Service
  • Responsive Organizational Structure
  • Appropriate Internal Resource Strategy
  • Strong Processes
  • Systems & Tools
  • Compliance and Risk Management
  • Key Process Indicators (KPIs) & Metrics, Performance Measurement and Monitoring

Our Business Transformation service offerings include:

  • Target Operating Model (TOM) Development & Organizational Design
  • Workflow Definition and Documentation
  • Business Process Redesign and Improvement
  • Vendor Sourcing & Governance
  • Change Management
  • Client Experience
  • Transition/Integration Planning
  • Implementation Support and Conversions
  • IT Strategy and Execution

These offerings are designed to help insurance firms effectively execute their strategic initiatives to successfully achieve their business objectives. Whether driven internally based on business needs or externally by market, regulatory and compliance pressures, Navigant will pilot a course of positive change. Beginning with the assessment, planning and strategy development phases of major initiatives through to the implementation, operationalization, sustainment and support stages, our professionals drive and deliver impactful and lasting results for our clients by applying a proven, objective and collaborative approaches.

In addition to dozens of years of insurance industry and insurance consulting experience, Navigant’s insurance experts bring the following expertise to Business Transformation projects:

  • Strategic Planning
  • Program / Project Management
  • Lean Six Sigma
  • Change Management
  • Performance Management and Innovation
  • Stakeholder Engagement
  • Back and Middle-Office Outsourcing
  • Business and Technology Strategy and Design
  • Offshoring

 View Our Business Value Opportunity Assessment Services

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