Energy

SECTOR
Markets, Customers, Products, and Services

Customer Engagement

Customer Engagement Solutions

Navigant engages with utility clients to better understand evolving customer expectations and helps strengthen the utilites' competitive position in a rapidly changing environment.
 
Typical Client Challenges: 
  • Evolving energy landscape
  • Changing customer expectations and satisfaction
  • Emerging technologies
  • Increasing competition for energy services
  • Leveraging available data and analytics
 
Navigant Solutions:
  • Targeted market research
  • Robust data analytics
  • Customer segmentation and behavior modeling
  • Customer experience mapping
  • Integrated analytical frameworks grounded in social science theory
 
Navigant Differentiators:
  • Multi-disciplinary project teams with deep experience in the behavioral, process improvement, and clean energy realms
  • Proprietary research methods and modeling frameworks that generate actionable findings and recommendations

 

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