Customer Engagement Solutions

Navigant engages with utility clients to better understand evolving customer expectations and help strengthen the utilites' competitive position in a rapidly changing environment.
 
Typical Client Challenges: 
  • Evolving energy landscape
  • Changing customer expectations
  • Emerging technologies
  • Increasing competition for energy services
  • Leveraging available data and analytics
 
Navigant Solutions:
  • Targeted market research
  • Robust data analytics
  • Customer segmentation and behavior modeling
  • Customer experience mapping
  • Integrated analytical frameworks grounded in social science theory
 
Navigant Differentiators:
  • Multi-disciplinary project teams with deep experience in the behavioral, process improvement, and clean energy realms
  • Proprietary research methods and modeling frameworks that generate actionable findings and recommendations

 

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