Compliance Business Process Outsourcing Solutions

By leveraging Navigant’s professional onshore and offshore compliance experts, our clients can focus on their core business processes while increasing cost savings and reducing regulatory risk. Our Compliance Business Process Outsourcing (“BPO”) unit offers experienced resources to handle many routine consumer finance compliance functions. Our services include:

  • Federal and State Originations and Servicing Compliance Testing
  • HMDA Compliance Testing
  • Claims Processing and Reconciliation
  • Vendor and Servicer Oversight, Continuous Monitoring and Testing
  • Audit File Support Packages
  • Data Scrubbing/Conversion Accounting

Our Compliance Experts

Navigant’s full-time onshore/offshore employees are experienced compliance and operations professionals and have completed a comprehensive NASSCOM background check. Navigant’s team works with top 20 banks and consumer finance companies on the "front lines" of regulatory challenges. Thus emerging issues and regulatory interpretation are incorporated into our training and testing. Navigant leverages case management technology to allow for enhanced efficiency and real time reporting. Navigant has developed proprietary “monitoring” and claims processing tools to identify and mitigate compliance regulatory risks and / or enhance recovery rates. All offshore work undergoes QC review by our U.S.- based management team. Extensive physical and data security is provided to keep client data secure. Our BPO team provides the following advantages:

  • Expertise in dedicated subject areas - consumer, mortgage, servicing / originating, state, federal
  • Processes that have passed regulatory scrutiny (over 200 test plans, proven claims recovery techniques, etc.)
  • Flexibility to handle regulatory change (CFPB, OCC, Federal / State, etc.)
  • Staff to handle compliance needs (remediation, monitoring, managing regulatory change, etc.)

The result is a seamless customer experience with no trade-off in quality of work performed.

Benefits of working with Navigant’s Onshore/Offshore BPO team include:

  • Increased cost savings (20% to 40%) 
  • Reduced regulatory risk
  • Increased efficiencies
  • Improved service and profitability
  • Enhanced risk management
  • Quickly adapt/scale up to address newly identified risks

Read More About Our Business Process Outsourcing Services

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