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Mortgage Operations

The significant and unique challenges impacting credit risk owners, servicers and originators can result in operational inefficiencies, increased regulatory scrutiny, potential litigation, higher loan severities, slowing of capital into the sector and other implications.  Navigant’s mortgage operations team works with mortgage servicers, mortgage originators and others in the industry to manage the unprecedented number and volume of challenges arising from the recent market and regulatory turmoil.

Navigant’s mortgage industry specialists have been retained by home mortgage companies, government agencies, trustees and legal teams to provide guidance and support to address a number of challenges, including:

  • End-to-end servicer reviews
  • Customer complaint management
  • Loss mitigation
    • Investor compliance
    • HAMP operational risk reviews
    • Single point of contact
  • Foreclosure/bankruptcy
    • End-to-end foreclosure/bankruptcy reviews
    • Performing internal audit, QC and “lookback” testing
    • Attorney management and scorecards
    • Foreclosure reserving
  • Benchmarking/capacity model
  • Governance and independent monitorships
  • Repurchase claims


  • Imminent Foreclosure Review

    Key Considerations for OCC & FRB Guidance

  • Know Before You Owe



Foreclosure & Bankruptcy Process Assessment
Navigant was retained to assess several servicers’ foreclosure and bankruptcy processes.   Our team performed independent risk assessments of each process, determining compliance with legal, investor and MI guidelines.  The reviews utilized Navigant’s proprietary foreclosure and bankruptcy rules database which compiles the various federal and local rules, fees and letters related to default processing.  Our final deliverable identified regulatory and operational gaps and areas for improvement.  The company is using this information to re-design its processes to meet regulatory expectations, improve efficiencies and reduce the economic exposure related to litigation and compensatory fees.

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