Mortgage Operations
The significant and unique challenges impacting credit risk owners, servicers and originators can result in operational inefficiencies, increased regulatory scrutiny, potential litigation, higher loan severities, slowing of capital into the sector and other implications. Navigant’s mortgage operations team works with mortgage servicers, mortgage originators and others in the industry to manage the unprecedented number and volume of challenges arising from the recent market and regulatory turmoil.
Navigant’s mortgage industry specialists have been retained by home mortgage companies, government agencies, trustees and legal teams to provide guidance and support to address a number of challenges, including:
- End-to-end servicer reviews
- Customer complaint management
- Loss mitigation
- Investor compliance
- HAMP operational risk reviews
- Single point of contact
- Foreclosure/bankruptcy
- End-to-end foreclosure/bankruptcy reviews
- Performing internal audit, QC and “lookback” testing
- Attorney management and scorecards
- Foreclosure reserving
- Benchmarking/capacity model
- Governance and independent monitorships
- Repurchase claims