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Chris A. Gibson

Chris Gibson
Office:
London, UK
Phone:
+44 (0) 20 7015 8716
Contact:
E-mail
vCard

Chris Gibson leads the Retail Banking team within Navigant's UK Financial Services practice.

Chris's areas of expertise include change management, distribution strategy development, operational efficiency, customer segmentation and outsourcing strategy for the retail banking and building society sectors. Chris and his team publish Advantage Retail Banking, a quarterly publication providing updates on hot topics in the UK Retail Banking industry.

Chris joined Navigant as part of our acquisition of Troika in 2007. Prior to joining Troika in 2004, Chris was part of PwC's Financial Services Consulting practice in London.

If you would like to subscribe to Advantage, you may do so by clicking here.

Articles by Chris Gibson

Waiting in the Wings

Navigant's Chris Gibson looks at the crop of new lenders poised to enter the U.K. mortgage market in this article in Mortgage Finance Gazette.

 Article / White Paper
Advantage - Banking UK Winter 2010

 Newsletter
Advantage - Banking UK Summer 2010

 Newsletter
Building Long-Term Success by Enhancing Customer Strategy: Skipton Case Study

This case study highlights how Navigant assisted Skipton Building Society with the development of a new customer proposition that enabled the mutual to attract new customers, retain existing ones, and position itself for strategic growth and profitability.

 Case Study
The Future of Retail Banking

Chris Gibson examines the current state of the UK Retail Banking sector and reveals what the future may hold.

 Video
Integrating your approach to customers: Necessity or nirvana?

The battle for banking customers is being won and lost on the basis of service, not product or price. In this article, Chris Gibson provides insight into the current state of banking customer service...

 Article / White Paper
Advantage - Banking UK Autumn 2009

 Newsletter
The Battle for the Customer

At a time when mortgage lenders really need to appear seamless, their operations have never been more disjointed or fragmented. This article looks at the barriers lenders face in integrating the way they deal with customers and how those barriers may be overcome.

 Article / White Paper
The Future of the UK Building Society Sector

Chris Gibson discusses the UK’s Building Society sector and gives Navigant’s view on what the future may hold.

 Video

Education

  • University of Edinburgh - BComm (Hons) Business Studies

Industry Specialization

  • Financial Services

Functional Expertise

  • Vendor Selection
  • Outsourcing Advisory
  • Business Process Improvement
  • Market Assessment, Analysis and Forecasting