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Rochelle Edens

Office:
Chicago, IL
Phone:
+1.312.583.6825
Contact:

Rochelle Edens is a Director in the Financial Services practice area and specializes in the area of Operations Strategy & Transformation. Ms. Edens holds the designation of Lean Six Sigma Sensei and is a certified Project Management Professional (PMP). She advises clients in the design and implementation of operational effectiveness programs. Ms. Edens has assisted clients with program management, operational and IT effectiveness, organizational design and change management for business transformation with an emphasis on risk management and regulatory compliance.

Articles by Rochelle Edens

Top 10 Residential Mortgage Servicer

The number of residential customers in mortgage default or foreclosure at one of the Top 10 Mortgage Servicer has increased significantly, resulting in a sharp incline of customer complaints. The client engaged Navigant to conduct a loan servicing complaint review and help identify strategies for increasing the level of customer service and mitigate potential reputational damages.

 Case Study
Vendor Management: A Framework for Good Governance

In this Advantage Winter 2011 article, Jordan Kuperschmid addresses some of the key factors that are essential for establishing a framework for good governance when it comes to vendor management.

 Article / White Paper
Best Practices for Vendor Management, IT Selection and the impact of Dodd-Frank on OTC Derivative Operations

Navigant's Winter issue of Advantage highlights the hottest topics impacting our industry today.

 Newsletter
Keys to Successful Operations and IT Transformations

In the April 2011 issue of Advantage, Navigant’s quarterly U.S. financial services newsletter, Navigant experts Jordan Kuperschmid and Rochelle Edens address ten key characteristics that are essential to successful large-scale transformations. Change management, the program charter and the appropriate governance can make or break your transformation.

 Newsletter
Navigant Advantage: Financial Services Update on Trends in Outsourcing and Operational Excellence

Navigant's Autumn issue of Advantage highlights the hottest topics impacting our industry today.

 Newsletter

Education

  • BS, Wayne State University
  • MBA, University of Chicago

Licenses

  • Lean Six Sigma Sensei
  • PMP

Industry Specialization

  • Financial Services
  • Insurance

Functional Expertise

  • Business Process Improvement
  • Operations
  • Knowledge and Information Management
  • Project Risk Management