Karen is a Director in the Financial Services practice, and is an experienced Operations practitioner, including roles as a COO and managing front office administration. She has over 28 years’ experience in Financial Services and has delivered a variety of assignments. These include support for Wrap providers, market makers, wealth managers, stockbrokers and outsource providers; the review, benchmarking and selection of providers and systems for front offices and operational areas; business process review and operational model design; and regulatory support and training covering RDR, Client Money, ISA administration and changes, MiFID and TCF.