Insights

FILTER SEARCH

Share Navigant

RSS Share It

Customize your search below

You can select the filters you wish to use below and/or conduct a keyword search in the box above.

Search Results

close X

Retail Banking

An Industry in Transition

The UK retail banking and building society sectors are in the midst of a major period of transition.  New entrants are challenging traditional banking models. Cost pressure can be felt from all angles.  Regulatory change is advancing at a pace that’s nearly impossible to match.  And customers are looking elsewhere for innovative and new products and services.

Retail Banking

Perspectives

Integrating your approach to customers: Necessity or nirvana?

The battle for banking customers is being won and lost on the basis of service, not product or price. In this article, Chris Gibson provides insight into the current state of banking customer service...

 Article / White Paper
Advantage - Banking UK Winter 2010

 Newsletter
Advantage - Retail Distribution Review UK Spring 2010 Special Edition

 Newsletter
The Future of Retail Banking

Chris Gibson examines the current state of the UK Retail Banking sector and reveals what the future may hold.

 Video
Waiting in the Wings

Navigant's Chris Gibson looks at the crop of new lenders poised to enter the U.K. mortgage market in this article in Mortgage Finance Gazette.

 Article / White Paper
Advantage - Retail Banking UK Summer 2011

The Summer 2011 issue of Advantage covers topics around the end of free banking, customer loyalty and building customer retention.

 Newsletter
Advantage - Banking UK Summer 2010

 Newsletter
Advantage - Banking UK Autumn 2009

 Newsletter
The Future of the UK Building Society Sector

Chris Gibson discusses the UK’s Building Society sector and gives Navigant’s view on what the future may hold.

 Video
Operational Reviews: The Inside Track

This white paper discusses why most operational reviews get in the way of financial services firms' goal of cutting costs while improving service.

 Article / White Paper

Experts

Ewen Fleming

Mr. Fleming is a Managing Director in the UK Financial Services practice. Mr. Fleming's career spans over 30 years in the financial services sector, with 10 of those years spent at Board level.

Chris A. Gibson

Chris Gibson leads the Retail Banking team within Navigant's UK Financial Services practice. His areas of expertise include change management, distribution strategy development, operational efficiency, customer segmentation and outsourcing strategy for the retail banking and building society sectors.

Simon Kent