Evaluation Services

Navigant offers a full range of evaluation, measurement, and verification (EM&V) services to utilities, energy agencies and technology providers throughout North America—from targeted, program-specific assignments to comprehensive, multi-year portfolio evaluations that involve numerous stakeholder and regulatory interests. Our diverse technical and analytic resources allow us to use evaluation methods tailored to fit the specific needs and objectives of each client. Our core services include:

  • Ensure accuracy of savings reported through Demand-Side Management (DSM). Navigant has completed more than 500 DSM programs to date.
  • Assessment of quality assurance and EM&V planning procedures and DSM operational activities, policies, and protocols
  • Development and review of DSM data systems, including assessment of system integrity, the potential for evaluation, and security
  • Comprehensive program- and portfolio-level evaluations to meet diverse client needs

Navigant's comprehensive program- and portfolio-level evaluations include impact, process and market evaluations:

Impact evaluations quantify the energy and demand savings resulting from DSM programs. These evaluations involve a range of monitoring and estimation protocols, including engineering reviews of deemed savings, end-use monitoring, calibrated building simulation models, and energy use analysis using advanced econometric methods. We design our impact evaluation approaches to fit the level of rigor required (1) to accurately report gross or net savings and (2) to allow for a benefit-cost analysis that includes non-energy benefits and monetizes the benefits from greenhouse gas emissions reduction.

Process evaluations identify effective ways to improve the design, marketing, and implementation of DSM programs and to increase DSM participant satisfaction. Our team assess program processes from a variety of perspectives using surveys of DSM participants and nonparticipants, in-depth interviews, focus groups, field observations, and various sources of secondary data. Our evaluations cover the full range of program processes and features, including program theory and logic, coordination between program actors, program delivery, marketing practices, incentive levels, application procedures, market barriers, technical barriers, data tracking systems, and information flows.

Market evaluations characterize energy markets and assess temporal changes in market structure and supply chains in response to program interventions and other external influences, such as codes and standards, fuel price volatility, and environmental concerns. Our evaluations use longitudinal tracking of market indicators, equipment stocking and sales data, and interviews with relevant market actor groups. This tracking generates information that allows program administrators to consider the implications of evolving market realities on DSM programs. Our teams use innovative methods and frameworks to perform market change analysis using market snapshots over time and by identifying market trends important for DSM programs.

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