Organizational Change Management

As we upgrade the energy grid, utility operations are transforming, and an organizational con­vergence is underway. Managing change to ensure that the benefits of these strategic changes are realized requires an effective organizational change management (OCM) program. Helping employees understand and embrace the change process is a difficult task for any company, and effectively managing the change process cycle proactively enables employees to remain engaged and productive throughout the entire process.

The four main stages companies can expect to face when transitioning employees through the change process are:

  • Denial
  • Resistance
  • Exploration
  • Commitment

Navigant’s OCM services help energy companies manage the “people-side of change” to realize and com­municate change effectively within the social infrastructure of the organization, and achieve successful business outcomes.  

Our experts provide clients with a customized OCM approach specifically designed to match the organizational needs of each client in order to deliver the most effective and successful results. Starting with a full understanding of the current state of the organization, Navigant works with our clients to design and communicate an action plan, collect and analyze baseline information, conduct risk assessments, develop implementation plans, and evaluate and monitor the effectiveness of the change implementation.

  • Organizational Change Management

    An overview of Navigant's Organzational Change Management services


Navigant assists clients in positively managing change through our:

  • Experience in organizational change as leaders and advisors
  • Insight to advise and help you to see and manage what’s ahead
  • Knowledge of utility organizations and operations
  • Understanding of public and private entity challenges
  • Proven methodologies and toolsets
  • Unique ability to remain independent

Working closely with our clients, our experts help to manage some of the most difficult change initiatives successfully – including mergers/acquisitions, outsourcing initiatives, changes in organizational or strategic direction, Smart Grid implementations, and performance improvement projects – helping our clients realize real and lasting benefits.   

Navigant is able to combine our OCM expertise with other energy services including process improvements, strategic and operational planning, team building, and leadership coaching.

Our experts also assist our utility clients with OCM strategies relating to customer operations, integrated DSM, marketing and Smart Grid via the Navigant Utility Forum.

Navigant utilizes cookies to support analysis of aggregated site usage. In order to have the full site experience, keep cookies enabled on your web browser. By browsing our site with cookies enabled, you are agreeing to their use. Review Navigant’s cookies information for more details.