Navigant Utility Forum

Navigant Utility Forum

To join the Navigant Utility Forum, click here.

The Navigant Utility Forum is a panel of electric and gas utilities, from both regulated and non-regulated markets, focused on exploring the future of utility operations and organization within the context of the convergence of customer operations, integrated demand-side management (DSM), renewables integration, marketing and Smart Grid deployment.  

The Forum is comprised of executive-level utility representatives at the forefront of implementing the successful transformation of North American utility operations.

Navigant Utility Forum's Areas of Focus

The Forum focuses on the long-term convergence of customer operations, integrated DSM, marketing and Smart Grid, and considers impacts to a number of areas, including:

    C suite strategic planning

  • Business strategy development
  • Strategy implementation

    Organizational (re)design

  • Resources and staffing
  • Organizational change management

    Operational imperatives

  • Smart grid infrastructure planning support
  • Renewables integration
  • Integrated DSM program design and evaluation, measurement and verification
  • Customer segmentation, channel optimization (based on performance metrics) and Smart grid strategy
  • CIS strategy
  • Business process improvement  

This convergence is transforming the industry and how utility companies will interact with customers in the years ahead. We invite you to explore a vision of the future customer service delivery model by viewing our award winning video, A Day in the Life of the Future Customer.  

  • The Future of Utility Meter Services

    Changing needs, requirements, and responsibilities for meter services work groups in a post-AMI deployment world

  • Smart Metering Deployments Case Study: Pitfalls and Perils


Navigant Utility Forum Membership Benefits  

The Navigant Utility Forum offers exclusive value to its members, including:  

  • High Quality Relationship Building Opportunities: Twice yearly in-person meetings (for up to two participants from each member company) designed around structured and highly interactive roundtable discussions and presentations by thought leaders and industry experts.
  • Cutting Edge Research: An efficient and cost-effective platform for shared research and a collective voice. Members are able to participate in topical working groups to explore emerging issues and trends, share perspectives, and shape evolving business models. Members also have the option to participate in topical working groups and collaborative research projects at a cost significantly lower than single-company sponsored efforts.
  • Frequent Presentations of Key Trends and Issues: Unlimited participation in quarterly webinars hosted by Navigant and industry-leading guest speakers. Webinars will focus on broad-based topics related to customer operations, integrated DSM, marketing and smart grid deployment.
  • Library of Valuable Information: Access to the Navigant Utility Forum SharePoint site, which is designed to facilitate an open exchange of information provided by and for Forum members.
  • Energy Expertise: With more than 300 professionals in our Energy Practice, Navigant is a proven industry leader in Smart Grid, Integrated Demand-Side Management, Customer Operations and Organizational Change.

 To join the Navigant Utility Forum, click here.

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